We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Products can be returned within 15 days from the date of delivery. Payment Refunds are applicable only in case of damaged product or delivery of incorrect size (size other than that ordered). In all other cases, replacement or eVoucher (1 year validity) is available. Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. Exchange are allowed with same or different products.
You can Email Us at email@example.com within 15 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.
Guidelines for a valid return:
Product & Accessories, if any, should be in original condition Tags should be retained and returned. All products sold on IndyDukaan are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
NO REFUNDS and REPLACEMENTS would be entertained for International shipments
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in easy step:
email us on firstname.lastname@example.org
Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.
Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund. Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
Mode of Refund
For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through NEFT.