FAQ - IndyDukaan


Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@indydukaan.com

Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in India. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?
A. It will usually take 7-15 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?
A. It will take usually between 1-2 business days. You can also track your order by clicking on following link https://indydukaan.ithinklogistics.co.in/ and entering the order number. This will be activated after 1-2 days of placing the order and after confirmation in case of COD orders.

Q. Where can I place an order from?
A. You can place an order from any where in India, we ship to all the places in India.

Q. Is shipping really FREE?
A. Yes, shipping is Free for order of above Rs. 500 in India on all items. COD charges of Rs. 150 are applicable on all COD orders.

Q. Where is you company located?
A. We have an office in the beautiful country: India; Supply warehouses in: India various locations; High-Quality vendor contacts in: India various locations.

Q. Which currency will I be charged in?
A. We processes all orders in INR. While the content of the cart is displayed in several currencies, you will checkout using INR at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to support@indydukaan.com 

Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and UPI and all the wallets.

Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?
A. All the taxes are included in the cost mentioned on the website you just have to pay as per the cost mentioned on the product page. No additional charges are applicable.